ARTICLE IX
Operation and Maintenance
The grantee shall render efficient service, make repairs promptly and only interrupt service for good cause for the shortest time possible. Interruptions for system maintenance insofar as possible shall be preceded by notice and shall occur during off-peak hours of minimum use of the system.
In order to limit failures and malfunctions of the cable television system to a minimum, and that the same might be promptly corrected at all times after notice of malfunction or failure, the grantee shall consistently maintain a listed telephone, which telephone shall so be operated that complaint for request for repairs or adjustments because of malfunctions can be received at any time of day.
Failure or malfunctions of the system shall be corrected by the grantee within twenty-four (24) hours after notice of such failure or malfunctions except or unless such
failure or malfunction shall be over substantial portion of grantee’s system and shall have been caused by storm, fire, lightning, explosion, civil commotion or other similar catastrophe.